任職資格qualifi
cations:
? 大學本科學歷,國際貿易,經貿英語專業為佳;
ba
chelor degree, major in international trade, business english is preferred.
? produ
ct knowledge, if possible. 具備
產品知識(如有可能的話);
? at least two years work in
customer servi
ces environment.至少兩年的
客服工作經驗;
? good mi
crosoft offi
ce appli
cations skill. 能熟練使用辦公軟件;
? ability to speak fluent english with written english at
cet6rating or better preferred. 英語口語流利,書面英語達到
cet6 或更高水平者優先;
? strong interpersonal, well verse in
coordinating/organizing skill with good problem-solving mind set
needed. 需要有較強的人際交往能力、良好的協調/組織能力和解決問題的能力;
?
customer orientated and
committed to a
chieve goals given. 以客戶為本,致力于實現既定目標;
? fast learner, hardworking and an open-minded person.學習能力強,工作努力和思想開闊
崗位職責duty:
? 建立和維護客戶檔案;
create and maintain
customer profiles.
? 為備件rfq提供報價并處理
銷售訂單;
provide quotations for spare part rfq and pro
cess sales orders.
? 管理客戶訂單,從接單到訂單收款;
manage
customer orders from order re
ceiving until payment
colle
ction.
? 組織召開維修投入會議,確保所有部門了解并符合客戶的要求;
condu
ct the repair input meeting and ensure all departments understand and
conform to the
customer requirements.
? 準備維修報價單和證明文件供客戶批準;
prepare repair pri
ce quotation and supporting do
cuments for
customer approval.
? 維護相關的
銷售訂單文件和記錄;
maintain relevant sales order do
cumentations and re
cords.
? 管理客戶溝通,為客戶提供每日/每周的工作狀態報告,并與相關部門聯系,解決客戶的問題;
? manage
customer
communi
cations, provide daily/weekly work status report for
customers, and liaise with relevant departments to resolve
customer issues.
? 報告客戶投訴/反饋,并與相關部門協調,采取糾正/預防措施和客戶回應;
report
customer
complaints/fee
dback and
coordinate with relevant departments for
corre
ctive/preventive a
ctions and
customer response.
? 協助部門經理做好客戶接待,提供客戶設施參觀服務;
a
ccommodate
customer fa
cility visits.
? 通過電話或電子郵件提供aog回復;
provide aog response by telephone or email.
? 協助
財務部進行信用評估和督促客戶履行合同條款支付責任;
assist finan
ce department in
credit evaluation and payment
colle
ction.
? 對各客戶進行客戶滿意度調查;
?
condu
ct
customer satisfa
ction survey of respe
ctive a
ccounts.
? 協助直接主管和部門主管進行業務改進活動和
其他分配的任務;
? assist dire
ct supervisor and department head in business improvement a
ctivities and other assigned tasks.
工作態度attitude:
? 強烈的團隊意識team building;
? 富有責任心和紀律性responsibility and dis
cipline;
? 有強烈的學習意識并勇于探索新知;willing to learn and explore new knowledge.